Frequently Asked Questions (FAQ)

What do I do if my prescription is running out before my next appointment?

Unfortunately, your doctor cannot renew your prescription without having an appointment with you. However, if you are running out of your prescription before your next appointment, contact your pharmacy, tell them when your appointment is, and they should be able to give you an emergency supply of your medication. 

Are you accepting new patients?

None of the doctors at our office are accepting new patients, and we do not have a waitlist. If you are looking for a family doctor, we recommend registering with the Health Connect Registry. Click the button below for more information. 

What is the best way to contact the office?

The best way to contact us is by phone. Please refrain from emailing us as our email is not checked regularly. Our receptionist’s goal is to answer all incoming calls and help you with whatever you may need. However, if you do get voicemail, please leave a message with your name and phone number and they will call you back within one business day. 

What is the cancellation policy?

Appointments cancelled less than 24 hours before the time of the appointments and no show appointments (failure to attend your appointment without notice) will be charged a fee of $50. 

How do I get a form filled out by my doctor?

Please book an appointment with your doctor to get any forms filled out so that the doctor may review it with you. If there is a section of the form that must be completed by you, please do so prior to your appointment and email the form to us at Please note that forms are subject to a fee that depends on the time required to complete it. 

BC Family Doctors – Uninsured Services Fee Guide